Your questions answered
Frequently Asked Questions
Answers about our plugins, licences and support, and how we work on custom software projects.
Plugins
Phone Guard for Express Checkout
Does Phone Guard change my normal card checkout?
No. Card checkouts follow WooCommerce’s own phone field setting. Phone Guard only deals with Apple Pay and Google Pay express payments.
Why not just make Apple Pay or Google Pay ask for the phone number?
Google Pay usually doesn’t pass a phone number to the store, and Apple Pay only does when the wallet has one and the gateway asks for it. Phone Guard asks before the wallet opens, so you get the number whichever wallet the customer uses.
Which payment gateways and checkouts are supported?
WooCommerce Stripe Gateway (the official plugin) and WooPayments, on both the classic checkout and the WooCommerce Checkout block.
Will it slow down my checkout?
No. The phone field’s country picker only loads when a customer clicks the bar, so your checkout page stays light.
I show Apple Pay on product pages. Does that work?
Phone Guard locks the express buttons on the checkout page. For the best result, show express buttons on the checkout only (a setting in your payment plugin). If you keep them on product or cart pages, turn off server-side enforcement and Phone Guard will collect missing numbers after purchase instead. Read more.
Where can I find the full documentation?
Every setting and feature is explained in the Phone Guard user guide.
Licences & billing
Trials, licences and payments
How does the free trial work?
Install the plugin and start the 10-day free trial from your dashboard. No credit card is needed. At the end of the trial, choose a plan to keep the plugin active.
How much does a licence cost?
Yearly: $49 for one website, $195 for five websites, or $599 for twenty websites. Monthly: $5, $50 or $60 per month respectively. Every plan includes all features, updates and support while the licence is active. See pricing.
What happens if I don’t renew?
Your store keeps working normally — the plugin’s features switch off and you’ll see a reminder in your dashboard. Settings and order data are kept, and everything resumes when you renew.
Can I move my licence to another website?
Yes. Deactivate the licence on the old site from your account, then activate it on the new one.
What is your refund policy?
[REFUND POLICY — replace this text with your refund terms before publishing.]
Who processes payments and invoices?
Purchases on our website are processed by Freemius, our reseller, which handles secure payment, sales tax/VAT and invoices. Plugins bought on the WooCommerce.com Marketplace are billed and supported through WooCommerce.com.
Support & services
Getting help and working with us
How do I get support?
Use the contact form. Please include your WordPress, WooCommerce and plugin versions (shown on the plugin’s Overview page) and a short description of the problem. We aim to reply within one business day.
Do you build custom plugins or software?
Yes. Besides our own plugins, we offer product scoping, custom software development and technical project management. See our services.
How does a custom project start?
With a scoping consultation. We clarify your goals, define the scope and technical requirements, and agree a plan before any development begins. Get in touch to arrange one.